Refund policy
Return and refund policy
Returns
Unopened items in their original condition can be returned within 14 days of delivery.
- Return shipping is paid by you.
- A 10 percent restocking fee is deducted from the refund.
- We do not offer exchanges. Return the item for a refund and place a new order.
To start a return, sign in at garnishlabpb.com/account, open the order, and choose Request return. You can also email hello@garnishlabpb.com.
Opened food cannot be returned
We cannot accept the return of any food once it has been opened. This is a food safety matter and it is standard for anything you eat or drink.
If something arrives damaged, wrong, or does not arrive
This is not a return and none of the fees above apply.
Email hello@garnishlabpb.com within 14 days of delivery with your order number, and a photo if something arrived damaged. We will replace it or refund it in full. You will not be asked to ship anything back and you will not be charged a restocking fee.
Refund timing
Approved refunds go back to the original payment method, less the restocking fee where one applies. Most banks post it within five to ten business days, though that timing is theirs rather than ours.
Canceling an order
Everything is made and packed by hand, so there is a short window. Email hello@garnishlabpb.com as soon as you can. If the order has not been packed we will cancel it. Once it has shipped, treat it as a return.
Gifts
If an order was sent as a gift, either you or the recipient can raise an issue. Refunds go back to the original payment method.